Refund policy

Right of withdrawal

In accordance with regulations, you have a period of 14 days from the receipt of your package to exercise your right of withdrawal and request a return or exchange, without needing to provide a reason.

For the return to be accepted:

-   The item must be returned in its original, complete condition (packaging, accessories, manual).

-   The product must be in new condition to allow for resale.

-   The purchase invoice must be included in the package.

Return shipping costs are at the client's expense.

Any extra charge for express delivery is not refunded.

Defective or damaged items

If you receive a damaged package or an item with a defect, you may request an exchange or a refund. Please contact us via email at contact@verdigrisshop.com, attaching photos of the issue to facilitate processing.

Return procedure

For any requests, please write to us at contact@verdigrisshop.com.

Once the item has been received and inspected, the refund will be issued to your original payment method. Processing time may vary from 7 to 14 days, depending on your bank.